Complete Care is a multi-disciplinary practice serving patients who have physical injuries as a result of trauma. Complete Care and its family of practices are characterized by core competencies of cultural, clinical and operational excellence. We strive to meet every patients' individual needs with skillfulness and professionalism. 

Job Description: Empathetic individuals with unparalleled work ethic and attention to detail. Did we just describe some of your attributes? If so, keep reading. Complete Care is looking for the best of the best to assist us in serving our patients who have physical injuries as a result of trauma. As a New Patient Coordinate, you will serve as the main point of contact for new patient callers, triaging their needs all while exemplifying our core competencies of cultural, clinical and operational excellence. We strive to meet every patients' individual needs with skillfulness and professionalism. 

Responsibilities

Schedule new patients courteously and efficiently. (Schedule, reschedule, and cancel appointments)

Properly educate patients to ensure they are engaged in their upcoming appointment.

Possess exemplary phone etiquette.

Ability to perform individually and as a team member.

Accurately assess patient needs based on their injuries, previous treatment, and current symptoms.

Requirements

Prior Phone Sales experience is a plus.
Experience with a Multi-Line Phone System.
Experience with a CRM is a plus.
Bilingual/ Spanish Speakers are needed.
Excellent communication and interpersonal skills, with a genuine ability to connect with patients
Proven sales experience & healthcare experience is a bonus
Strong organizational skills and attention to detail to what matters and not get stuck in the minutia
A passion for helping others and making a positive impact on patient health and well-being

Benefits

Comprehensive training programs

Health, Dental, Vision benefits

Life Insurance

401K

Flexible Spending Accounts

What's In It For You

Aside from providing competitive benefits, we set our team and its members up for success starting on day one. You will attend an in-depth, full-time training program followed by continued guidance from a mentor and supervisor. As the company continues to grow, building toward being a national platform, so do the career opportunities. We provide all the necessary tools, so all you have to provide is a strong work ethic and drive!

Hours of Operation: Monday- Friday 11:00 a.m. - 7:00 p.m.

Future Growth: With 27 locations, we serve patients in 10 counties throughout Central Florida. Complete Care is building toward being the national platform for treating the injured in a fully integrated health system, while continuing to maintain our unmatched patient centric pillars of ethics, diligence and clinical expertise. We look forward to continuing to serve our patients with the care they deserve. 

PM20

Account Manager

Apply for this position