Join Our Team at Complete Care!

At Complete Care, we’re more than a healthcare system—we’re a community committed to clinical, operational, and cultural excellence. As a multi-disciplinary organization focused on injury care, we combine top-tier talent with leading-edge technologies to deliver compassionate, high-quality care across our growing network. We’re currently seeking a Support Implementation Technician who is detail-oriented, solutions-driven, and excited to play a hands-on role in supporting our team and technology infrastructure. This position is ideal for someone who enjoys troubleshooting, traveling to various locations, and making a real impact through daily problem-solving.

Key Responsibilities

Work closely with the Support Administrator to resolve escalated tickets
Communicate with users to resolve issues via phone, email, or in person
Diagnose and troubleshoot software, hardware, and network issues
Install, configure, and update systems, applications, and peripherals
Assist users with navigating systems and applications
Document support activities and resolutions in the ticketing system
Deliver technical training to end-users
Perform routine system maintenance and updates
Escalate complex issues to senior technical staff as needed
Assist with equipment or office installations
Coordinate with vendors and service providers as needed
Support logistics of equipment delivery and pickup
Help maintain company vehicles and ensure routine upkeep
Collaborate with departments to address cross-functional issues
Participate in team meetings and contribute to process improvements

Success Metrics

Ticket Resolution Times – Drive continuous improvement by reducing response and resolution times
User Satisfaction – Maintain high levels of user satisfaction through effective communication and resolution

Qualifications

High school diploma or equivalent required
Associate’s or Bachelor’s in IT, Computer Science, or related certifications. CompTIA A+ preferred
Minimum of 2 years in support or customer service roles
Proficient in Windows, Microsoft Office Suite, and basic networking
Valid driver’s license and clean driving record
Able to lift and move up to 50 pounds
Excellent communication and people skills
Organized, reliable, and self-motivated
Strong problem-solving skills and ability to work independently or as part of a team

Why Complete Care?

Joining Complete Care means being part of a mission-driven team dedicated to quality care and innovation. We foster a collaborative environment, invest in our people, and empower employees to make meaningful contributions every day.

We are proud to be an equal opportunity employer, offering employment opportunities to all, regardless of race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability.

Support Implementation Technician

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